Refund policy

Last updated: November 2026

Returns & Exchanges
Jewellery is worn directly against the skin, so for strict hygiene reasons, we do not accept returns, refunds, or size/design exchanges once a piece has been delivered.

We offer a free replacement ONLY if an item arrives damaged, defective, or is not the item you ordered.

How to Claim a Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or incorrect, please message us within 24 hours of delivery with your order number and details. 

A continuous unboxing video is strictly required:
• Please film one continuous, uncut recording as you open the parcel, starting before the outer package is opened and clearly showing the shipping label and the product inside.
• We cannot approve any replacement claim without a valid unboxing video.

Once reviewed and approved, we will dispatch a free replacement of the same item within 2–3 business days. If that exact piece is out of stock, we cannot replace it—in that case, you may choose any other piece from our store of the same value (or pay the difference for a higher-priced item).

Bundle Orders (Pick Any 4 for ₹1,499)
If a single piece inside your bundle arrives damaged or incorrect (verified via unboxing video), we will send a free replacement for that specific piece, or allow you to pick another piece of equal value if it is out of stock. Individual items from a bundle cannot be returned or exchanged for a different design after delivery.

Product Photographs & Minor Variations
Our product images start as photographs of our own pieces and may be enhanced digitally (including with AI tools) for presentation. While they serve as an honest guide to what you are buying, colours may appear slightly different from one screen to another, and measurements (such as chain length, bracelet size, or stone dimensions) may vary marginally between individual pieces. A minor variation of this kind is normal and is not considered a defect.

Order Cancellations
Prepaid orders can be cancelled within 12 hours of being placed, provided the parcel has not already been packed and handed over to our courier partner. Once a parcel is with the courier, it cannot be recalled. If you wish to cancel before dispatch, message us immediately and we will cancel it and refund you in full.

Contact for Support
For any replacement or cancellation queries, please reach out to us:
Email: hello@roohikajewels.in
WhatsApp: +91 9354041614

Any disputes shall be subject to Delhi jurisdiction only.